Privacy Policy

Last updated: June 1, 2025

StroomR B.V. ("StroomR", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stroomr.nl and use our energy management services.

1. Information We Collect

Personal Information You Provide

When you apply for our pilot program or contact us, we may collect:

  • Name
  • Email address
  • Phone number (optional)
  • Property type (homeowner or greenhouse operator)
  • Information about your energy equipment (solar panels, heat pump, EV charger, etc.)

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device type and operating system

Energy Data (Pilot Participants)

If you participate in our pilot program, we collect energy data from your smart meter and connected devices, including:

  • Energy production and consumption data
  • Solar inverter readings
  • Device usage patterns (heat pump, EV charger, battery, boiler)
  • Grid import and export data

2. How We Use Your Information

We use your information to:

  • Process and manage your pilot program application
  • Provide and optimize our energy management services
  • Send you updates about the pilot program and your energy savings
  • Improve our algorithms and service quality
  • Analyze website usage and improve user experience
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Consent — When you submit the pilot application form or subscribe to communications
  • Contract — To provide our energy management services to pilot participants
  • Legitimate interest — To improve our services, analyze website usage, and ensure security
  • Legal obligation — To comply with applicable laws and regulations

4. Cookies and Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We may also use functional cookies to remember your language preference.

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers — Third-party services that help us operate our website and services (e.g., email delivery via Resend, hosting via Vercel)
  • Analytics providers — Google Analytics for website usage analysis
  • Legal authorities — When required by law, regulation, or legal process

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

  • Pilot application data — retained for the duration of the pilot program plus 12 months
  • Energy data — retained for the duration of the pilot program plus 24 months for analysis
  • Website analytics — retained for 26 months (Google Analytics default)

7. Your Rights

Under the GDPR, you have the right to:

  • Access — Request a copy of the personal data we hold about you
  • Rectification — Request correction of inaccurate data
  • Erasure — Request deletion of your personal data ("right to be forgotten")
  • Restriction — Request restriction of processing
  • Portability — Receive your data in a structured, machine-readable format
  • Objection — Object to processing based on legitimate interests
  • Withdraw consent — Withdraw your consent at any time

To exercise any of these rights, contact us at the address below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), secure server infrastructure, and access controls.

9. International Transfers

Your data may be processed by service providers located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

  • StroomR B.V.
  • Email: privacy@stroomr.nl
  • Website: stroomr.nl

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.